All items are shipped from the UK. Standard FREE UK delivery takes up to 5 working days.
UK FREE Shipping.
Rest of the World (International): £9.00
RETURNS & EXCHANGES
If you wish to return your order for refund/exchange, please return your goods with a reference of your order number and whether you would like a refund/exchange. Please make sure your goods are in their original condition, included with any packaging and tags. Our delivery address is:
Winners And Sinners
All returns/exchanges are paid for by the customer unless otherwise agreed by Winners and sinners.
You have the right to cancel items ordered from www.winnersandsinners.com within 14 days from delivery and receive a refund. However:
To cancel items ordered you must notify us by email within 14 days of delivery. We ask that any items are returned unused, with their original and unopened packaging.
We will assume you have accepted the goods 14 days after they have been delivered unless you tell us about any complaints within that period. we will count this as accepting the goods.
Refunds will not be processed until goods have been received back in stock.
The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. The cost of returning the item to us is your responsibility. The parcel can take up to 7 working days to be returned to our warehouse, unless sent via special delivery. If the item you received is not what you originally ordered, please contact our customer service team quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement.
For all returns queries and information, please email our customer service team with your full name, address and order number, and we'll get back to you as soon as possible.